Technical Support

Help! My computer is laughing at me!

How do I even get this app on my phone/tablet?

This couldn’t be easier. Click the link based on what type of device you have and the app stores will walk you through the rest! If it’s your first time opening an account with SmartSteader, downloading the app will be free and you will be up and running with a 1-month free trial! See you on the other side!

 

How can I see when my subscription expires?

For both Android and iOS: On the main Production Page, there are three lines in the upper left-hand corner. Tap those and a menu bar slides out. When you tap “My Account” you will see all the information about your subscription and how long it is valid through.

I have a promo code and I’m not afraid to use it!

Yay! We were hoping you’d say that! Promo codes are a win-win. You get an even better deal on SmartSteader and we get to see which methods are best allowing us to connect with our fellow homesteaders. So thank you! Here’s how you get that code working its magic…

If you are brand new, never downloaded SmartSteader or don’t have an account yet, create an account and enter your promotion code. This works for both Android and iOS. It will be applied to your account and then you can click the link on that page to go to Google Play or The App store to download the app.

Android: If you already have an account, go to the account page and log in. Then enter your promotion code. It will be applied to your account and your next payment will be deferred according to the particular promotion code.

iOS:  [still figuring out the simplest way to make this happen]

I need to cancel my subscription...how do I do that?

Sad day! We hope you’ll come back soon, but in the meantime, it will be exactly three taps to cancel your subscription. If you’re using a promotion code you can’t cancel, it will just expire on its own, no need for you to do a thing.

Both Android and iOS: On the main Production Page, there are three lines in the upper left-hand corner. Tap those and a menu bar slides out. When you tap “My Account” you will see all the subscription information and place to put in a promo code. Below that is a big button that says, “Cancel Subscription.” You guessed it! That is tap number 3!

My problem doesn’t fit nicely into any of the above, can I talk to a real person?

We want to talk to you too! We are working on an in-app message center so that you can get help right in the comfort of your very own app. In the meantime contact us at support@smartsteader.com.

App Functionality and Use

The daily grind…ok, not so much grind as delightful user experience.

Remind me why keeping track of all these numbers is a good idea?

Tracking the numbers (how much you produce and how much you spend) can help you in several ways.

Spot Problems Quickly
You know what is normal…and when something changes and is not normal. For example, when our dairy cow didn’t give as much milk for a few days in a row, we knew that something wasn’t right. After ruling out parasites and sickness, we knew that it had to be feed. We re-evaluated what she was getting, adjusted our plan and she went right back up to full production.

Track Experiments
When you try something new, you have a way to easily see what difference that made. We started with much older pigs this year that we did last year. Because we were tracking their feed and could quickly look at their trajectory we realized that it made more sense to process them 3 months sooner than we thought we would.

Make Better Decisions
Not only did we save $100+ on our pork this year because SmartSteader showed us it would cost more to keep feeding our pigs until winter than to butcher them now, but our decision next round of hogs will be much more informed. Then we can save even more by timing things better and do the processing ourselves!

Grow Food for Less
You can know exactly what a dozen eggs costs you…or a gallon of milk, or a pound of tomatoes…so you can make good decisions when you price your goods for sale or even just seen yourself get better at producing efficiently.

Creating a New Production Record / Archiving a Record

Android: On your main production record screen there will be a white “+” in a green circle. Tap that and give that thing a name. Then click the list below the name to select what type of record you are creating. Tap “Save” in the upper right-hand corner and it will be added to your main list. Swipe it to the left while on the main production screen to archive it.

iOS: Tap the “+” sign. Give it a name and use the scroll wheel to select what you are producing. Then tap the “Save” button in the upper right-hand corner. Now if you tap it on your main “Production Records” screen, you are ready to rock and roll. When you don’t want to see it anymore, you can swipe the name of the record to the left and have the choice to “delete” or “archive.” “Archive” adds it to a collapsible list called “Archived” there on the main screen, so it’s just hidden but not gone. “Delete” moves it to the collapsible list called “recently deleted.” Swiping to the left in the “recently deleted” lets you restore or delete permanently. There’s no going back from that one, so be careful.

I want to change the name of my Production Record...

Android: On your main production record screen tap the picture next to the name of the record you want to change. It will change into a check mark and up at the top you will see “Rename.” Tap that and a box will pop up with a space to type the new name.

iOS: Starting on the main “Production Records” screen, tap and hold the name you want to change. A box will pop up and you tap “Rename.” Enter the new name and you are all set.

I’m very particular about the order of my records. How can I get them in the order that will make me happiest?

Android: On your main production record screen there will be three white dots in the upper right-hand corner. Tap those dots then tap “Reorder.” Suddenly every record will have a group of three lines next to it. Tap and hold the lines next to the record you want to move to pick it up, then you can drag it up and down the list.

iOS: On your main production record screen there will be the word “Edit” in the upper right-hand corner. Tap “Edit” and suddenly every record will have a group of three lines next to it. Tap the lines (but don’t hold) next to the record you want to move to pick it up, then you can drag it up and down the list.

How do I delete a record?

Android: On your main production record screen tap and hold the picture next to the name of the record you want to change. It will change into a check mark and up at the top your will see “Rename” next to a box with an arrow (tapping that icon will archive it) and then a trash can. Tap the trash can to delete the record. It will then be moved to the “Recently Deleted” list at beneath your records.

iOS: Starting on the main “Production Records” screen, swipe the record to the left then click delete. “Delete” moves it to the collapsible list called “Recently Celeted.” Swiping to the left in the “Recently Deleted” list lets you restore or delete permanently. There’s no going back from that one, so be careful.

Entering a new expenses / Deleting an expense

Android: On your main production record screen tap the record you want to change or add an expense for. It will bring you to that record. The Expense tap at the top will bring you to the Expense page and you can tap the white “ + “ in a green circle in the bottom right corner to add a new expense.

iOS: Starting on the main “Production Records” screen, tap the Record you want to record an expense against. Then tap the “Expenses” icon on the very bottom of the screen to the middle left. Click “Add an Expense” and you’re ready to track what your darling critters are costing. From here you can also tap the calendar icon in the upper right corner to see your expenses by month, with a running total for the year at the top under the year. 

Where do I see how much my ______ is costing me?

From inside the “Production Record” you are wondering about (let’s call it “Garden”), tap the Graph Icon that says “Cost” on the bottom of your screen. This will pull up all your costs for Garden by month with an overall average up at the top under the year you are looking at.

How do I use the quick entry functionality?

For both Android and iOS:  Starting on the main “Production Records” screen, tap the “pencil” icon to the right of the record name. You will be taken straight to today’s date and be all set up to type in a number. Tap “Done” and the number is saved. We use this every day with our egg record and our milking record.

Tell me more about the meat harvest and how they are different from something with daily production?

We don’t harvest meat everyday so the main difference is that tapping the “quick entry” pencil icon brings you to the current month instead of a specific day. When you choose to add a harvest, you can do it two ways depending on what information is important to you. Let’s take meat chickens as an example: you could record all the birds as a big whole – “harvest type” = Red Rangers Spring 2017, “Quantity” = 15, “Weight” = 120 lbs., “Date” = [date you processed]

OR you could enter in one bird at a time – “harvest type” = Red Rangers Spring 2017, “Quantity” = 1, “Weight” = 8.5 lbs., “Date” = [date you processed] and then you repeat for all 15 birds. Pork or Beef could be handled the same way with each cut or product receiving its own entry – “harvest type” = Bacon sides Black Pig 2017, “Quantity” = 2, “Weight” = 40 lbs., “Date” = [date you processed]

How do I enter a new note and see old notes?

Android: Starting on the main “Production Records” screen, tap the record you want to take notes on. Then tap the “Notes” icon on the very top of the screen to the far right. Tap the white “+” in a green circle in the bottom right corner to add a new note and your off recording those vast stores of knowledge floating about in your head. All your notes for that record will be arranged by date recorded.

iOS: Starting on the main “Production Records” screen, tap the record you want to take notes on. Then tap the “Notes” icon on the very bottom of the screen to the far right. Click “Add a note” and your off recording those vast stores of knowledge floating about in your head. All your notes for that record will be arranged by date recorded.

When is ________ going to be available? I desperately need this in my life!

You, my friend, need to make sure that you are on our email list. We will let you know all the juicy details on timelines and functionality releases. Or you can, of course, visit the website’s “coming soon” area to stay up to speed on what we are planning to make your life even more awesome.  

Signing up is easy! You can even do it here

Homestead & Garden Learning Center

To infinity and beyond! or rather, the app is great but I’ve noticed a problem with my…

COMING SOON!

Contact Us

Didn’t find what you were looking for? Shoot us an email and we’ll get you the help you need! Contact support@smartsteader.com